Insights

Fresh ideas and analysis to support your customer experience strategy.

The latest

Exploring the Future of Customer Communication with Jenny Dennemark

Metaforce

Insights • 0 min

How Metaforce is transforming customer communications - A year in review

Johan Junge

• 1 min

Managing hybrid communication channels: Bridging the gap between print and digit...

Maria Stridh Salomon

• 3 min

Seeing the opportunity in communication platform transformation

Carina Waldenström

• 3 min

The European Accessibility Act: A game-changer for customer communication in fin...

Henrik Allert

Insights • 3 min

Mastering Customer Communication Transformation

Metaforce

Insights • 3 min

The future of customer engagement: Why digital dialogs are replacing outdated fo...

Johan Junge

Insights • 2 min

Why digital communication is essential for your B2C strategy

Berit Petters

Insights • 1 min

The rise of digital communication in B2C interactions

Metaforce

• 1 min

Navigating your CCM to CXM transformation

Metaforce

• 1 min

Maximizing administrative efficiency with integrated CRM/CCM solutions

Peter Friberg

Insights • 2 min

Maximizing customer engagement: Integrating CRM and CCM in the digital customer ...

Henrik Allert

Insights • 2 min

Transforming customer communication - the tech essentials for business evolution

Petter Dybdahl

Insights • 2 min

Why you can't afford to delay digitalizing your customer interaction

Berit Petters

Insights • 1 min