Exploring the Future of Customer Communication with Jenny Dennemark

At Metaforce’s Customer Forum, Jenny Dennemark, CTO at Lumera, shared valuable insights into key industry trends, evolving customer expectations, and the collaborative value of the Lumera-Metaforce partnership. 

 In this engaging discussion, Jenny sheds light on:
 

• The transition from traditional communication formats to omnichannel approaches. 
• The increasing importance of self-service and customer control. 
• How Lumera’s partnership with Metaforce brings valuable insights and strengthens their ability to serve customers better.