Metaforce Privacy Policy

Last updated: 21 September 2024  

This Privacy Policy outlines how Metaforce AB (“Metaforce,” “we,” “us,” or “our”) processes personal data relating to website visitors and B2B relations. By using our website and services, you consent to the data practices described in this policy. We are committed to protecting your personal data and implement appropriate legal, technical, and organizational measures to ensure its secure handling. 

Personal data

For the purposes of this Agreement, "Personal Data" refers to any information relating to an identified or identifiable natural person that is collected, processed, or stored by Metaforce. This includes, but is not limited to, the following: 

  • Account Information: Data such as usernames, passwords, email addresses, phone numbers, and any other identifiers provided by users during account creation and registration. 
  • User Identifiers: IP addresses, device identifiers, cookies, and other digital identifiers used to track access and usage of the platform. 
  • Payment Information: Billing details, credit card numbers, and other financial data provided during transactions, subject to any applicable legal regulations and security standards. 
  • User Activity Data: Information generated by users interacting with the SaaS platform, including login activity, session durations, and any data entered, uploaded, or stored by the user while using the services. 
  • Customer Support Information: Data provided by users when seeking technical support, including contact details and descriptions of the issues encountered. 

Personal Data is subject to the relevant privacy laws, such as the General Data Protection Regulation (GDPR) in the European Union. All processing of Personal Data shall be conducted in compliance with these laws and the terms outlined in Metaforce’s Privacy Policy. 

Inormation collection and use 

  1. Personal information: We collect information such as your name, email address, and phone number when you contact us or use our services. This information is used to respond to your inquiries, provide support, and improve our offerings. We ensure that appropriate measures are in place to protect this information. 

  2. Log data: This includes details like your IP address, browser type, and pages visited, which help us analyze site usage, troubleshoot issues, and enhance your experience. We take appropriate technical measures to ensure this data is handled securely. 

  3. Cookies: We use cookies to personalize your experience, remember your preferences, and gather analytical data. You can control cookie settings in your browser and learn more about our use of cookies in our Cookie Policy. 

Data sharing and sub-processors 

We may share your personal data with trusted third-party service providers who act as sub-processors on our behalf. These include providers for: 

  • Analytics & monitoring: To understand how our services are used and identify areas for improvement. 
  • Hosting & cloud services: To securely store and process data using appropriate technical and organizational safeguards. 
  • Customer support: To assist you with queries and technical support. 

All sub-processors are subject to strict data protection obligations and are only permitted to process your data as necessary to perform their designated functions, in accordance with our legal, technical, and organizational safeguards. 

International data transfers

Your personal data may be transferred to countries outside the EU/EEA, including the United States. In such cases, we ensure that appropriate safeguards are in place to protect your data to a standard comparable to that in the EU/EEA, supported by appropriate technical and organizational measures. 

Your rights under GDPR 

You have the following rights regarding your personal data: 

  • Right of access: You can request a copy of the personal data we hold about you and understand how it is being processed. 
  • Right to rectification: You can request correction of any inaccurate or incomplete data. 
  • Right to erasure: You may request deletion of your personal data if it is no longer necessary for the purpose it was collected, if you withdraw consent, or under certain other conditions. 
  • Right to restriction: You can request that we restrict processing if there are disputes regarding accuracy or legitimate use of your data. 
  • Right to data portability: You can request that your data be transferred to you or another controller in a structured, commonly used, and machine-readable format. 
  • Right to object: You can object to processing of your personal data based on legitimate interests, including profiling. 

To exercise any of these rights, please contact us at support@metaforce.se. We will take appropriate legal and organizational measures to respond to your request in a secure manner.